5 Our site is not targeted at children under the age of 13.
Application of this policy
6.1 Us, namely Azam Media Ltd and/or Uhai production Ltd and/or Azam Pay TV Ltd, as agents of these entities, and their successors-in-title;
6.2 you, namely a person who accesses our site, regardless of the device which you use to access it (e.g. a computer, mobile phone, tablet etc).
What is personal information?
8 Personal information refers to private information about an identifiable person, such as your name and surname, gender, age, date of birth, contact details (e.g. your home address, postal address, e-mail address or phone number), physical location, ID number and your image (such as a private photograph on a social networking site).
9 Other information which might be “personal” information may include:
9.1 “device and device event information”: We may collect information such as your IP address, unique device identifier , the nature of the device which you used to access our site (e.g. a computer, tablet or smart phone, and which type thereof), the geographic location from which you accessed our site (i.e. the geographic location of your device), hardware model and settings, operating system type and version, browser type and version, browser language, system activity, crashes;
9.2 “log information”: When you use our site or apps, we may automatically collect and store certain information in server logs (i.e. our web servers automatically record and maintain a log of their activities when users access our site or apps), which may include your “site activity information”, such as details of how, when and for how long you accessed and used our site and other site traffic and use information (e.g. the date and time of your site requests, referral web pages (i.e. which site pages directed you to our site), landing pages (i.e. the page at which you accessed our site), URLs, which pages you accessed, the number of pages viewed and the order of those pages, the amount of time spent on those pages, the number of clicks, which games you played, when and how long you played any game, how you interacted with other site users, and exit pages (i.e. sites which you navigated to when leaving our site);
9.3 “location information”: We may use various technologies to determine your actual location, such as geographical data from your device (which is usually based on the GPS or IP location); and
9.4 “unique application numbers”: Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to us when you install or uninstall such a service or when that service periodically contacts our servers, such as for automatic updates. How we collect your personal information
10.1 actively from you;
10.2 passively from your device when you use our site or apps;
10.3 passively from social networking sites (subject to your privacy settings); and
10.4 passively from companies in the Bakhresa Group of Companies (our “affiliates”) and third party service providers. Active collection of personal information from you.
14.1 ask you for particular information;
14.2 inform you at each information point what information is required and what information is optional; and
14.3 indicate the consequences if you don't give us the relevant information. (You will generally need to provide us with the relevant information in order to take full advantage of the site features.)
15 The information we may actively collect from you may include your:
15.1 identifying information (e.g. your name, surname, username, unique identifier (if you haven't chosen a username), gender, date of birth, profile picture and physical location); 15.2 contact details (e.g. e-mail address and phone number); and
15.3 other information which we may request from you from time to time. Passive collection of personal information from your device
17.One of the key ways in which we collect information passively is using server logs to collect and maintain log information (see paragraph 9.2 above).
28.1 when you log on to a social networking site from our site or if you select the “keep me logged in” function;
28.2 with your permission; and
28.3 in line with your privacy settings on the relevant social networking site. (ii) Extended information
38.1 establish and verify your identity;
38.2 to create your user account and ensure that it doesn't duplicate an existing user account on our site (if you have an existing user account we will merge the two accounts on our computer systems) and allow use of our site, products and services;
38.3 maintain and update our customer, or potential customer, databases;
38.4 greet you when you access our site or apps;
38.5 communicate with you in various ways (determined by you in your privacy settings), such as e-mail, post, telephonically, SMS notifications, instant messaging or other notifications to your device (e.g. on-screen pop-up messages);
38.6 enable user to user communications;
38.7 request feedback on our site, products and servers, address any issues and liaise with users in that regard;
38.8 keep a record of our communications with you and your communications with us;
38.9 fulfil any contractual obligations we may have to you or any third party;
38.10 provide you with value added services (see paragraph 11 above);
38.11 to identify and inform you of points of interest or goods/services of interest near to your location, using your location information;
38.12 improve the content of our site and our products and services;
38.13 allow you to participate in interactive features (e.g. games) and sharing features (e.g. social networking integration) of our site, if you choose to do so, including keeping you informed of your in-game activities (e.g. comments from friends, game status, results and leaderboard, friend requests, notifications, etc);
38.14 combine your personal information from a social networking site with the information on our site to streamline and complete our records and to make it easier for you to share things with people you know;
38.15 improve your user experience and the overall quality of our services;
38.16 customise our site to your preferences and tailor information and/or content for you to ensure that it is presented in the most effective manner for you and for your device;
38.17 inform you of facts relating to your access to and use of our site;
38.18 inform you about our products and services which we think may interest you (as long as you have consented to this);
38.19 inform you about competitions, promotions and special offers from us (as long as you have consented to this);
38.21 carry out marketing, product research and development;
38.22 to tailor general advertising on the site more appropriately for particular user groups;
38.23 to compile and use statistical information about you and other users and their access to and use of our site, browsing habits, click-patterns, preferences, demographics etc which we may use to develop, provide and improve the site and our products and services, including, subject to paragraphs 53 to 58 below, recommendations to users and tailoring information and content for users;
38.24 to compile, use, disclose and trade with non-personal statistical information about our users and their access to and use of our site, browsing habits, click-patterns, preferences, demographics etc which we and/or our advertisers may use to develop, provide and improve the site and our products and services, including targeted advertising to user groups. Please note that the information referred to in this paragraph 38.23 is aggregate information about our users which has de-identified users' personal information such that it cannot be linked back to identify you. We will not disclose your identifiable personal information to anyone without your permission;
38.25 diagnose and deal with technical issues and customer support queries and other user queries, such as problems with our server, determine the optimal and fastest route for your device to use in connecting with our site, and administer, maintain and secure the site;
38.27 comply with the law or with any legal process; and
38.28 other activities not specifically mentioned which are lawful, reasonable, relevant to our business activities, and the minimum necessary and adequate in order for us to provide the site, and our products and services.
39 .We will get your permission before collecting or using your personal information for any other purpose. Compulsory/optional information and consequences of not sharing it with us.
43.1 your contacts as contemplated in paragraph 32 above, unless that contact is a registered user on our site who has given us permission to store their information;
43.2 communications which we have sent on your behalf as contemplated in paragraph 32 above;
43.3 the content of your public communications via our site with site users or third parties for as long as the relevant site feature (e.g. a game) remains active. In this situation, our site will prompt you with a “do not store” option. If you select “do not store” then we will use the relevant information temporarily for the required purpose and then delete, destroy or de-identify it. If you permit us to retain it, we will use it only in line with your permissions and, subject to paragraphs 48 to 50 below, we will not disclose it to any third party without your permission.
44.1 if you do not access our site for a consecutive period of two and a half years we will inform you that your account is dormant; and 44.2 if you do not access our site for a further six months after the dormancy notification, we will delete, destroy or de identify all your personal information from our records except for information which we store for historical, statistical or research purposes.
45.1 we are required by law, a code of conduct or a contract with you to keep it;
45.2 we reasonably need it for lawful purposes related to our functions and activities;
45.3 we reasonably need it for evidentiary purposes; or
45.4 you agree to us keeping it for a specified further period.
46 We store all retained information on our servers in Tanzania. Please see paragraphs 59 to 61 below regarding our security measures. Disclosure of your personal information
48 We may disclose your personal information to:
48.1 our affiliates;
48.2 our employees, contractors and agents if and to the extent that they need to know that information in order to process it for us and/or to provide services for or to us, such as site hosting, development and administration, technical support, financial services such as processing of payments, delivery services, marketing services (only in respect of our site, products and services) and other support services. We will authorise any information processing done by a third party on our behalf, amongst other things by entering into written agreements with those third parties governing our relationship with them and containing confidentiality and non-disclosure provisions. Such persons may be disciplined, their contracts terminated or other appropriate action taken if they fail to meet their obligations;
48.4 in order to protect our rights, property or safety or that of our customers, employees, contractors, agents and any other third party;
48.5 in order to mitigate any actual or reasonably perceived risk to us, our customers, employees, contractors, agents or any other third party;
48.6 any third party who acquires (or proposes to acquire) ownership or control of our assets, shares or management, or that of our affiliates, and/or our site, whether by sale, merger, acquisition or otherwise, and/or to any third party from who we acquire (or propose to acquire) ownership or control of assets, shares or management, whether by purchase, merger, acquisition or otherwise;
48.7 governmental agencies, exchanges and other regulatory or self-regulatory bodies if we are required to do so by law or if we reasonably believe that such action is necessary to:
48.7.1 comply with the law or with any legal process;
48.7.2 protect and defend the rights, property or safety of us, our affiliates or our customers, employees, contractors and agents or any third party;
48.7.4 protect the rights, property or safety of members of the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, we may proactively disclose such information to the appropriate regulatory bodies and/or commercial entities).
49 We may use your personal information to compile profiles for statistical purposes and may freely trade with such profiles and statistical data, provided that the profiles or statistical data cannot be linked back to you by a third party.
50.We will get your permission before disclosing your personal information to any third party for any other purpose. Accuracy of your personal information
55.2 at any time by requesting us (in any manner, whether telephonically, electronically, in writing or in person) to desist from initiating any direct marketing to you.
56 If you have opted out in accordance with clause 55, we will:
56.1 send you written (which may include electronic writing) confirmation of receipt of your opt out request; and 56.2 not send you any further direct marketing communications.
57 You may (in terms of the Consumer Protection Act, 2008) register a pre emptive block against direct marketing communications. If you do so, we will not send you direct marketing communications unless you have expressly consented to receiving direct marketing communications from us.
58 We will not send you direct marketing communications at home at any period during which it is prohibited by law to do so, unless you have expressly or implicitly requested or agreed otherwise. Security 59 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information in the course of its transmission. Once we have received your information, we will store some of it on our servers and use strict procedures and security features to try to prevent unauthorised access to it.
60 We take reasonable technical and organisational measures to secure the integrity of retained information, using accepted technological standards to –
60.1 prevent unauthorised access to or disclosure of your personal information; and 60.2 protect your personal information from misuse, loss, alteration or destruction.
61 In particular:
61.1 We usually use encrypted SSL servers which are stored on our premises in Dar Es Salaam, Tanzania
61.2 We require you to enter a password when logging in to our site.
61.3 We do not require your credit card details, Internet banking details or PIN numbers for any purpose. If we need to make a payment to you (e.g. if you win a prize), we will send you an e-mail requesting your banking details and make payment directly into your chosen bank account. We will keep the payment records (for finance, recordkeeping and audit purposes) on secure servers. We will not disclose your banking details to any third party except to the extent necessary to process and record payments.
61.4 Where we allocate you or replace a password which enables you to access certain parts of our site, we will do so in an automated manner and we do not store it. You are responsible for keeping your password confidential. Please notify us immediately and change your password if you become aware that your password has or may have become compromised or accessed by an unauthorised person.
61.5 From time to time we review our information collection, storage and processing practices, including physical security measures, to keep up to date with best practice.
61.6 See paragraph 48.2 regarding measures to protect the information which is provided to employees, agents and contractors on a need-to-know basis.
61.7 We create a secure back-up for operational and safety purposes. Linking to third party sites
64 In certain instances we will give you the option to manage some of your privacy settings on integrated social networking sites from our sites (e.g. to enable you to determine which of your personal information you would like to share via our site). Changes to this policy
66.People have different privacy concerns. Our goal is to be clear about what information we collect so that you can make meaningful choices about what you make available. For example, you may - 66.1 control who you share information with, on or via our site;
66.2 manage your privacy settings/permissions at the time of giving us your permission or at any time thereafter, by changing your settings by clicking on “My profile” on our site or on a relevant social networking site, or in any other manner which we make available on our site from time to time; 66.3 set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being sent by us (see paragraphs 18 to 21 above);
66.4 request us to indicate what personal information of yours we have on our systems;
66.5 request us to correct or update your personal information (see paragraphs 51 and 52 above) or to destroy or delete your personal information (subject to paragraph 45 above);
66.6 object to any unlawful processing of your personal information; and
66.7 refuse the processing of your personal information for direct marketing purposes (see paragraph 54 to 57 above). Queries and complaints